Exchanges and Refunds
At Fifi’s Yarn, every piece is handmade with care and attention to detail. We want your order to arrive in the condition and specifications agreed upon.
This policy is applied in accordance with applicable consumer protection laws and regulations in the Arab Republic of Egypt.
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🔄 Returns & Exchanges Within 14 Days
Customers may request a return or exchange within 14 days from the date of delivery without providing a reason, subject to applicable legal exceptions and conditions.
Depending on the circumstances, the product should be:
- In its original condition.
- Unused or unworn.
- Unwashed.
- Not altered or repaired by another party.
- Free from customer-caused damage.
- Returned with original accessories and packaging, where applicable.
Please contact Fifi’s Yarn before sending any item back so we can provide the appropriate return or exchange instructions.
Contacting us before shipment is intended to organize the return process and does not waive any statutory consumer rights.
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🧶 Custom Orders
Some Fifi’s Yarn products may be created according to special specifications provided by the customer, including:
- Custom sizing.
- Specific colors.
- Custom designs or modifications.
- Specific dimensions or agreed details.
Where a product has been manufactured according to special specifications provided by the customer and conforms to those specifications, it may fall under the applicable legal exception for goods manufactured according to consumer-specified specifications.
Being handmade or made-to-order alone does not automatically make a product non-returnable or non-exchangeable.
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⚠️ Defective Products — 30 Days
If a product has a defect, the customer may request a return or exchange within 30 days from the date of delivery, subject to applicable regulations.
Examples of potential manufacturing defects may include:
- A clear manufacturing issue.
- A missing or incomplete part.
- A finishing or assembly issue caused by production.
- A defect affecting the normal use of the product.
Please contact us when the issue is discovered and provide clear photos or video to help us assess the situation.
If the defect is confirmed to be related to the product or manufacturing process, the case will be handled according to the applicable legal rights and procedures, including replacement or refund as appropriate.
The customer will not bear additional costs resulting from a confirmed defect or error by Fifi’s Yarn.
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❌ Incorrect Orders
If the customer receives an item that differs from the confirmed order, such as:
- A clearly different color.
- A different confirmed size.
- A different agreed design.
- A different product.
Please contact us as soon as the issue is discovered.
If the error is confirmed to be on the part of Fifi’s Yarn, we will work to resolve the issue through replacement, return, or refund as appropriate, without charging the customer additional costs resulting from our error.
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📏 Sizing & Exchanges
Product measurements and sizing information are provided on the relevant product page. Customers are encouraged to review them carefully before placing an order.
Ready-to-Ship Products
If a ready-to-ship product does not fit as expected, the customer may request an exchange within the applicable period, subject to the exchange conditions and availability.
Custom-Sized Products
If a product was created according to custom measurements provided by the customer and conforms to the agreed specifications, it will be handled according to the rules applicable to goods manufactured according to special specifications.
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🎨 Minor Color Variations
Slight differences in color may occur due to:
- Photography lighting.
- Phone or computer screen settings.
- Minor variations between yarn or material batches.
Minor shade differences are not necessarily considered a product defect.
However, receiving a clearly different color from the confirmed order will be treated as an order error.
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🧺 Damage Caused by Use or Improper Care
Damage resulting from improper use or failure to follow care instructions is not considered a manufacturing defect.
This includes, for example:
- Improper washing.
- Use of unsuitable cleaning products.
- Excessive pulling or handling.
- Alteration or repair by another party.
- Improper storage or handling.
Please follow the care instructions provided with or displayed for your product.
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💰 Refunds
When a refund is approved, the product amount will be refunded using the original payment method, subject to applicable regulations.
If the return is due to a confirmed defect or error by Fifi’s Yarn, the customer will not bear additional costs resulting from that defect or error.
The time required for the refund to appear may vary depending on the bank or payment provider.
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🚚 Return & Exchange Shipping Costs
If a return or exchange is caused by a product defect or an error by Fifi’s Yarn, Fifi’s Yarn will cover the applicable costs required to correct the issue, in accordance with applicable regulations.
For other eligible returns or exchanges, shipping costs will be handled according to the circumstances and applicable legal requirements.
No undisclosed fees will be charged to the customer.
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📦 Orders Containing Ready-to-Ship & Made-to-Order Items
If an order contains both ready-to-ship and made-to-order items, each product will be handled according to its nature and applicable conditions.
If the made-to-order item conforms to the special specifications provided by the customer, the applicable legal exception for specially specified goods may apply.
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💳 Cash on Delivery Orders
Refusing or failing to receive a Cash on Delivery order does not automatically constitute a formal return request.
If an order is returned to Fifi’s Yarn because it was not received, please contact us to determine the next steps.
The customer may be responsible for the actual shipping costs incurred by Fifi’s Yarn as a result of the delivery attempt and return, depending on the circumstances.
Repeated failure to receive Cash on Delivery orders may result in advance payment being required for future orders.
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📋 How to Request a Return or Exchange
To request a Return or Exchange, please contact us through:
[Official Contact Method]
Please provide:
- Order number.
- Customer name.
- Phone number used for the order.
- Reason for the request.
- Clear photos or video if the issue involves damage or a defect.
Please do not send any item back before contacting us and receiving return instructions.
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⚖️ Consumer Rights
This policy is applied subject to the rights and obligations established under the applicable laws and regulations of the Arab Republic of Egypt.