Privacy Policy
At Fifi’s Yarn, we respect your privacy and are committed to handling your personal information with care and responsibility.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when using the Fifi’s Yarn website or placing an order.
By using the website or providing your information, you acknowledge that you have read and understood this Privacy Policy, subject to your rights under the applicable laws and regulations of the Arab Republic of Egypt.
- Information We May Collect
We may collect information you provide when placing an order or contacting us, including:
Customer Information
- Full name.
- Phone number.
- Email address, if provided.
- Delivery address.
- Governorate and city/district.
- Address details and landmarks.
- Other information necessary to fulfill your order.
Order Information
We may retain information related to your order, including:
- Order number.
- Products ordered.
- Size.
- Color.
- Custom specifications.
- Quantity.
- Order value.
- Order status.
- Shipping and delivery information.
Communication Information
If you contact us through email, WhatsApp, social media, or other communication channels, we may retain relevant information and correspondence necessary to respond to your inquiry or manage your order.
- Payment Information
Payments may be processed through third-party payment providers.
Fifi’s Yarn does not store your complete payment card information or security code on its systems unless necessary, legally permitted, and technically applicable.
We may receive limited information from the payment provider to confirm successful payment or associate the payment with your order.
Payment information submitted to a third-party payment provider is subject to that provider’s privacy policy and terms.
- How We Use Your Information
We use collected information for purposes necessary to operate Fifi’s Yarn and provide our services, including:
- Processing orders.
- Confirming orders.
- Preparing products.
- Producing made-to-order items.
- Delivering orders.
- Communicating with customers about orders.
- Providing tracking information where available.
- Handling returns, exchanges, and refunds.
- Responding to inquiries and complaints.
- Improving the website experience.
- Preventing fraud or misuse.
- Meeting legal and regulatory obligations.
We may also use contact information for marketing communications only where legally permitted and where the required consent or lawful basis exists.
- Information Required to Fulfill Orders
Certain information is necessary to fulfill an order.
For example, we cannot deliver an order without the necessary delivery information.
If a customer refuses to provide information required to fulfill an order, we may be unable to complete the order.
- Sharing Information With Third Parties
We do not sell or rent customers’ personal information to third parties.
However, we may share the minimum information necessary with service providers required to operate the website and fulfill orders.
Courier Companies
We may share:
- Customer name.
- Phone number.
- Delivery address.
- Information necessary for delivery.
Payment Providers
Payment information may be processed through the payment provider used during checkout.
Technology Service Providers
Certain information may be processed by hosting providers, website providers, email services, analytics providers, or other technical service providers used to operate the website.
Information is shared only to the extent reasonably necessary for the relevant service or purpose.
- Analytics & Advertising Tools
Fifi’s Yarn may use analytics or advertising technologies such as:
- Cookies.
- Google Analytics.
- Meta Pixel.
- Website performance tools.
- Advertising measurement and optimization tools.
These tools may help us understand how visitors use the website, measure campaigns, and improve the user experience.
Where applicable law requires user consent for certain technologies, appropriate consent will be requested.
- Cookies
The Fifi’s Yarn website may use Cookies to provide essential functionality and improve the user experience.
Cookies may be used to:
- Remember shopping cart contents.
- Maintain user sessions.
- Remember certain preferences.
- Understand website usage.
- Measure website performance.
- Improve advertising where applicable.
Users may control certain Cookies through their browser settings. Disabling some Cookies may affect certain website functionality.
- Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or loss.
However, no electronic system or internet transmission can be guaranteed to be completely secure.
If a security incident occurs that requires action or notification under applicable law, we will handle it in accordance with the applicable legal requirements.
- Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected or as required by applicable legal, accounting, tax, or regulatory obligations.
Certain order information may be retained for longer periods to:
- Verify purchases.
- Handle complaints.
- Process returns and exchanges.
- Meet accounting or tax obligations.
- Comply with legal requirements.
- Children’s Information
The Fifi’s Yarn website is not specifically directed toward children.
We do not intend to knowingly collect children’s personal information without an appropriate legal basis or required consent.
If we become aware that personal information has been provided in an unauthorized manner, we will take appropriate action in accordance with applicable law.
- External Links
The Fifi’s Yarn website may contain links to external websites or services, including:
- Social media platforms.
- Courier companies.
- Payment providers.
- Other websites or platforms.
Fifi’s Yarn is not responsible for the privacy practices or data protection policies of external websites.
We recommend reviewing the privacy policy of any external service before providing your information.
- Your Rights
Subject to applicable laws and regulations, you may have rights concerning your personal information, including rights relating to:
- Knowing what personal information is being processed about you, where legally applicable.
- Correcting inaccurate information.
- Updating your information.
- Requesting deletion or restriction of processing where legally permitted.
- Objecting to certain processing activities where legally available.
- Withdrawing consent where processing is based on consent.
Some requests may be subject to legal limitations or exceptions.
- Marketing Communications
We may send promotional messages or offers where we have the required legal basis or consent.
You may request to stop receiving marketing communications at any time through an available unsubscribe option or by contacting us.
Stopping marketing communications does not stop necessary service-related messages, including:
- Order confirmations.
- Order status updates.
- Shipping information.
- Return or exchange communications.
- Other communications necessary to provide the requested service.
- Contacting Us About Your Data
If you have questions about your personal information or wish to exercise an applicable privacy right, please contact us through:
Email: [Email Address]
WhatsApp / Phone: [Phone Number]
Please describe your request and provide the information reasonably necessary to verify your identity and protect your data.
- Identity Verification
We may request additional information to verify the identity of a person making a request concerning personal information.
This is intended to protect customer information and prevent unauthorized disclosure.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in:
- Website services.
- Data processing practices.
- Legal requirements.
- Technologies and tools used.